UX Researcher who loves fostering customer empathy to make amazing products.
Experienced in the end-to-end research process. Creative and nimble in the face of constrained timelines and budgets. Practiced in finding or creating the right method for the situation. Passionate about enabling non-researchers to gather customer evidence.
About me
I started in software development and moved progressively closer to the customer via technical content creation and community program management before finally finding UX Research. I love investigating the intersection of humans and technology.
After 11 years at Microsoft, 5 at Amazon, and 1 at the Bill & Melinda Gates Foundation, I took a couple years off to volunteer, travel, and write. Now, I’m a new transplant to New York City and looking for opportunities.
Work history
Case studies
At AWS, I developed a persona toolkit that helped a huge organization focus on the right customers.
At Amazon Shipping, I worked with teams to stop shifting the blame by reacquainting them with the customer.
At Quicksight, I combined contextual inquiry with Kano analysis in order to make big decisions quickly and confidently.